Dataset · Eurostat
DatasetEurostat
Problems experienced when using e-government websites (from 2022 onwards)
Eurostat dataset isoc_ciegi_pb22; Problems experienced when using e-government websites (from 2022 onwards); updated 2026-04-17T11:00:00+0200.
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DATA SAMPLEisoc_ciegi_pb22
| Time frequency | Individual type | Information society indicator | Unit of measure | Geopolitical entity (reporting) | Time | Value | Flag |
|---|---|---|---|---|---|---|---|
| Annual | All individuals | Internet use: issue when using a website or app of public authorities - unable to access on smartphone or tablet (last 12 months) | Percentage of individuals | European Union - 27 countries (from 2020) | 2022 | 6.43 | — |
| Annual | All individuals | Internet use: issue when using a website or app of public authorities - unable to access on smartphone or tablet (last 12 months) | Percentage of individuals | European Union - 27 countries (from 2020) | 2024 | 6.79 | — |
| Annual | All individuals | Internet use: issue when using a website or app of public authorities - unable to access on smartphone or tablet (last 12 months) | Percentage of individuals who used internet within the last year | European Union - 27 countries (from 2020) | 2022 | 7.05 | — |
| Annual | All individuals | Internet use: issue when using a website or app of public authorities - unable to access on smartphone or tablet (last 12 months) | Percentage of individuals who used internet within the last year | European Union - 27 countries (from 2020) | 2024 | 7.25 | — |
| Annual | All individuals | Internet use: no issue when using a website or app of public authorities (last 12 months) | Percentage of individuals | European Union - 27 countries (from 2020) | 2022 | 37.69 | — |
| Annual | All individuals | Internet use: no issue when using a website or app of public authorities (last 12 months) | Percentage of individuals | European Union - 27 countries (from 2020) | 2024 | 38.36 | — |
| Annual | All individuals | Internet use: no issue when using a website or app of public authorities (last 12 months) | Percentage of individuals who used internet within the last year | European Union - 27 countries (from 2020) | 2022 | 41.38 | — |
| Annual | All individuals | Internet use: no issue when using a website or app of public authorities (last 12 months) | Percentage of individuals who used internet within the last year | European Union - 27 countries (from 2020) | 2024 | 40.93 | — |
| Annual | All individuals | Internet use: issue when using a website or app of public authorities - technical problems (last 12 months) | Percentage of individuals | European Union - 27 countries (from 2020) | 2022 | 15.34 | — |
| Annual | All individuals | Internet use: issue when using a website or app of public authorities - technical problems (last 12 months) | Percentage of individuals | European Union - 27 countries (from 2020) | 2024 | 15.97 | — |
| Annual | All individuals | Internet use: issue when using a website or app of public authorities - technical problems (last 12 months) | Percentage of individuals who used internet within the last year | European Union - 27 countries (from 2020) | 2022 | 16.84 | — |
| Annual | All individuals | Internet use: issue when using a website or app of public authorities - technical problems (last 12 months) | Percentage of individuals who used internet within the last year | European Union - 27 countries (from 2020) | 2024 | 17.04 | — |
| Annual | All individuals | Internet use: issue when using a website or app of public authorities - other issues (last 12 months) | Percentage of individuals | European Union - 27 countries (from 2020) | 2022 | 4.14 | — |
| Annual | All individuals | Internet use: issue when using a website or app of public authorities - other issues (last 12 months) | Percentage of individuals | European Union - 27 countries (from 2020) | 2024 | 4.13 | — |
| Annual | All individuals | Internet use: issue when using a website or app of public authorities - other issues (last 12 months) | Percentage of individuals who used internet within the last year | European Union - 27 countries (from 2020) | 2022 | 4.54 | — |
| Annual | All individuals | Internet use: issue when using a website or app of public authorities - other issues (last 12 months) | Percentage of individuals who used internet within the last year | European Union - 27 countries (from 2020) | 2024 | 4.4 | — |
| Annual | All individuals | Internet use: issue when using a website or app of public authorities - problems using electronic signature or identification (last 12 months) | Percentage of individuals | European Union - 27 countries (from 2020) | 2022 | 6.82 | — |
| Annual | All individuals | Internet use: issue when using a website or app of public authorities - problems using electronic signature or identification (last 12 months) | Percentage of individuals | European Union - 27 countries (from 2020) | 2024 | 7.32 | — |
| Annual | All individuals | Internet use: issue when using a website or app of public authorities - problems using electronic signature or identification (last 12 months) | Percentage of individuals who used internet within the last year | European Union - 27 countries (from 2020) | 2022 | 7.42 | — |
| Annual | All individuals | Internet use: issue when using a website or app of public authorities - problems using electronic signature or identification (last 12 months) | Percentage of individuals who used internet within the last year | European Union - 27 countries (from 2020) | 2024 | 7.79 | — |
| Annual | All individuals | Internet use: issue when using a website or app of public authorities - website or app was difficult to use (last 12 months) | Percentage of individuals | European Union - 27 countries (from 2020) | 2022 | 12.82 | — |
| Annual | All individuals | Internet use: issue when using a website or app of public authorities - website or app was difficult to use (last 12 months) | Percentage of individuals | European Union - 27 countries (from 2020) | 2024 | 13.65 | — |
| Annual | All individuals | Internet use: issue when using a website or app of public authorities - website or app was difficult to use (last 12 months) | Percentage of individuals who used internet within the last year | European Union - 27 countries (from 2020) | 2022 | 14.07 | — |
| Annual | All individuals | Internet use: issue when using a website or app of public authorities - website or app was difficult to use (last 12 months) | Percentage of individuals who used internet within the last year | European Union - 27 countries (from 2020) | 2024 | 14.56 | — |
| Annual | All individuals | Internet use: issue when using a website or app of public authorities - unable to pay (last 12 months) | Percentage of individuals | European Union - 27 countries (from 2020) | 2022 | 2.48 | — |
| Annual | All individuals | Internet use: issue when using a website or app of public authorities - unable to pay (last 12 months) | Percentage of individuals | European Union - 27 countries (from 2020) | 2024 | 2.73 | — |
| Annual | All individuals | Internet use: issue when using a website or app of public authorities - unable to pay (last 12 months) | Percentage of individuals who used internet within the last year | European Union - 27 countries (from 2020) | 2022 | 2.72 | — |
| Annual | All individuals | Internet use: issue when using a website or app of public authorities - unable to pay (last 12 months) | Percentage of individuals who used internet within the last year | European Union - 27 countries (from 2020) | 2024 | 2.92 | — |
| Annual | Individuals, 16 to 19 years old | Internet use: issue when using a website or app of public authorities - unable to access on smartphone or tablet (last 12 months) | Percentage of individuals | European Union - 27 countries (from 2020) | 2022 | 5.38 | — |
| Annual | Individuals, 16 to 19 years old | Internet use: issue when using a website or app of public authorities - unable to access on smartphone or tablet (last 12 months) | Percentage of individuals | European Union - 27 countries (from 2020) | 2024 | 4.93 | — |
| Annual | Individuals, 16 to 19 years old | Internet use: issue when using a website or app of public authorities - unable to access on smartphone or tablet (last 12 months) | Percentage of individuals who used internet within the last year | European Union - 27 countries (from 2020) | 2022 | 5.46 | — |
| Annual | Individuals, 16 to 19 years old | Internet use: issue when using a website or app of public authorities - unable to access on smartphone or tablet (last 12 months) | Percentage of individuals who used internet within the last year | European Union - 27 countries (from 2020) | 2024 | 4.98 | — |
| Annual | Individuals, 16 to 19 years old | Internet use: no issue when using a website or app of public authorities (last 12 months) | Percentage of individuals | European Union - 27 countries (from 2020) | 2022 | 33.92 | — |
| Annual | Individuals, 16 to 19 years old | Internet use: no issue when using a website or app of public authorities (last 12 months) | Percentage of individuals | European Union - 27 countries (from 2020) | 2024 | 31.13 | — |
| Annual | Individuals, 16 to 19 years old | Internet use: no issue when using a website or app of public authorities (last 12 months) | Percentage of individuals who used internet within the last year | European Union - 27 countries (from 2020) | 2022 | 34.48 | — |
| Annual | Individuals, 16 to 19 years old | Internet use: no issue when using a website or app of public authorities (last 12 months) | Percentage of individuals who used internet within the last year | European Union - 27 countries (from 2020) | 2024 | 31.47 | — |
| Annual | Individuals, 16 to 19 years old | Internet use: issue when using a website or app of public authorities - technical problems (last 12 months) | Percentage of individuals | European Union - 27 countries (from 2020) | 2022 | 14.29 | — |
| Annual | Individuals, 16 to 19 years old | Internet use: issue when using a website or app of public authorities - technical problems (last 12 months) | Percentage of individuals | European Union - 27 countries (from 2020) | 2024 | 14.16 | — |
| Annual | Individuals, 16 to 19 years old | Internet use: issue when using a website or app of public authorities - technical problems (last 12 months) | Percentage of individuals who used internet within the last year | European Union - 27 countries (from 2020) | 2022 | 14.53 | — |
| Annual | Individuals, 16 to 19 years old | Internet use: issue when using a website or app of public authorities - technical problems (last 12 months) | Percentage of individuals who used internet within the last year | European Union - 27 countries (from 2020) | 2024 | 14.31 | — |
| Annual | Individuals, 16 to 19 years old | Internet use: issue when using a website or app of public authorities - other issues (last 12 months) | Percentage of individuals | European Union - 27 countries (from 2020) | 2022 | 3.73 | — |
| Annual | Individuals, 16 to 19 years old | Internet use: issue when using a website or app of public authorities - other issues (last 12 months) | Percentage of individuals | European Union - 27 countries (from 2020) | 2024 | 2.96 | — |
| Annual | Individuals, 16 to 19 years old | Internet use: issue when using a website or app of public authorities - other issues (last 12 months) | Percentage of individuals who used internet within the last year | European Union - 27 countries (from 2020) | 2022 | 3.79 | — |
| Annual | Individuals, 16 to 19 years old | Internet use: issue when using a website or app of public authorities - other issues (last 12 months) | Percentage of individuals who used internet within the last year | European Union - 27 countries (from 2020) | 2024 | 2.99 | — |
| Annual | Individuals, 16 to 19 years old | Internet use: issue when using a website or app of public authorities - problems using electronic signature or identification (last 12 months) | Percentage of individuals | European Union - 27 countries (from 2020) | 2022 | 5.15 | — |
| Annual | Individuals, 16 to 19 years old | Internet use: issue when using a website or app of public authorities - problems using electronic signature or identification (last 12 months) | Percentage of individuals | European Union - 27 countries (from 2020) | 2024 | 5.58 | — |
| Annual | Individuals, 16 to 19 years old | Internet use: issue when using a website or app of public authorities - problems using electronic signature or identification (last 12 months) | Percentage of individuals who used internet within the last year | European Union - 27 countries (from 2020) | 2022 | 5.23 | — |
| Annual | Individuals, 16 to 19 years old | Internet use: issue when using a website or app of public authorities - problems using electronic signature or identification (last 12 months) | Percentage of individuals who used internet within the last year | European Union - 27 countries (from 2020) | 2024 | 5.64 | — |
| Annual | Individuals, 16 to 19 years old | Internet use: issue when using a website or app of public authorities - website or app was difficult to use (last 12 months) | Percentage of individuals | European Union - 27 countries (from 2020) | 2022 | 10.32 | — |
| Annual | Individuals, 16 to 19 years old | Internet use: issue when using a website or app of public authorities - website or app was difficult to use (last 12 months) | Percentage of individuals | European Union - 27 countries (from 2020) | 2024 | 10.92 | — |
Showing 50 of 3246 retained observations · geo=EU27_2020 · sinceTimePeriod=2020
Live values from the reviewed Eurostat selection; this is a customised presentation.
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Eurostat: Problems experienced when using e-government websites (from 2022 onwards) (isoc_ciegi_pb22), accessed 2026-09-17.
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