DatasetEurostat

Internet purchases - perceived barriers (2021)

Eurostat dataset isoc_ec_inb21; Internet purchases - perceived barriers (2021); updated 2024-06-16T23:00:00+0200.

Source
Eurostat
Updated
16 Jun 2024
Last checked
17 Sept 2026
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Commercial use allowed
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DATA SAMPLEisoc_ec_inb21
Reviewed Eurostat observations for isoc_ec_inb21
Time frequencyIndividual typeInformation society indicatorUnit of measureGeopolitical entity (reporting)TimeValueFlag
AnnualAll individualsReason for not buying via a website or an app (3 months): Individuals prefer to shop in person, they like to see product, loyalty to shops or force of habitPercentage of individualsEuropean Union - 27 countries (from 2020)202117.4
AnnualAll individualsReason for not buying via a website or an app (3 months): Individuals prefer to shop in person, they like to see product, loyalty to shops or force of habitPercentage of individuals who used internet and did not purchase online in the last 3 monthsEuropean Union - 27 countries (from 2020)202154.37
AnnualAll individualsReason for not buying via a website or an app (3 months): Individuals lack the necessary skillsPercentage of individualsEuropean Union - 27 countries (from 2020)20214.23
AnnualAll individualsReason for not buying via a website or an app (3 months): Individuals lack the necessary skillsPercentage of individuals who used internet and did not purchase online in the last 3 monthsEuropean Union - 27 countries (from 2020)202113.23
AnnualAll individualsReason for not buying via a website or an app (3 months): Individuals have concerns about the cost of delivery of goodsPercentage of individualsEuropean Union - 27 countries (from 2020)20212.79
AnnualAll individualsReason for not buying via a website or an app (3 months): Individuals have concerns about the cost of delivery of goodsPercentage of individuals who used internet and did not purchase online in the last 3 monthsEuropean Union - 27 countries (from 2020)20218.73
AnnualAll individualsReason for not buying via a website or an app (3 months): Individuals have concerns about the reliability or speed of deliveryPercentage of individualsEuropean Union - 27 countries (from 2020)20212.86
AnnualAll individualsReason for not buying via a website or an app (3 months): Individuals have concerns about the reliability or speed of deliveryPercentage of individuals who used internet and did not purchase online in the last 3 monthsEuropean Union - 27 countries (from 2020)20218.95
AnnualAll individualsReason for not buying via a website or an app (3 months): Individuals have concerns about payment security or privacyPercentage of individualsEuropean Union - 27 countries (from 2020)20215.61
AnnualAll individualsReason for not buying via a website or an app (3 months): Individuals have concerns about payment security or privacyPercentage of individuals who used internet and did not purchase online in the last 3 monthsEuropean Union - 27 countries (from 2020)202117.54
AnnualAll individualsReason for not buying via a website or an app (3 months): Individuals have concerns about returning goods, complaints / reimbursementPercentage of individualsEuropean Union - 27 countries (from 2020)20214.62
AnnualAll individualsReason for not buying via a website or an app (3 months): Individuals have concerns about returning goods, complaints / reimbursementPercentage of individuals who used internet and did not purchase online in the last 3 monthsEuropean Union - 27 countries (from 2020)202114.43
AnnualAll individualsReason for not buying via a website or an app (3 months): The foreign retailer did not sell to the country of the individualPercentage of individualsEuropean Union - 27 countries (from 2020)20210.93
AnnualAll individualsReason for not buying via a website or an app (3 months): The foreign retailer did not sell to the country of the individualPercentage of individuals who used internet and did not purchase online in the last 3 monthsEuropean Union - 27 countries (from 2020)20213.11
AnnualAll individualsReason for not buying via a website or an app (3 months): Individuals had no need to buy on linePercentage of individualsEuropean Union - 27 countries (from 2020)202114.14
AnnualAll individualsReason for not buying via a website or an app (3 months): Individuals had no need to buy on linePercentage of individuals who used internet and did not purchase online in the last 3 monthsEuropean Union - 27 countries (from 2020)202144.18
AnnualAll individualsReason for not buying via a website or an app (3 months): Individuals had other reasonsPercentage of individualsEuropean Union - 27 countries (from 2020)20215.51
AnnualAll individualsReason for not buying via a website or an app (3 months): Individuals had other reasonsPercentage of individuals who used internet and did not purchase online in the last 3 monthsEuropean Union - 27 countries (from 2020)202117.22
AnnualIndividuals, 16 to 24 years oldReason for not buying via a website or an app (3 months): Individuals prefer to shop in person, they like to see product, loyalty to shops or force of habitPercentage of individualsEuropean Union - 27 countries (from 2020)202111.15
AnnualIndividuals, 16 to 24 years oldReason for not buying via a website or an app (3 months): Individuals prefer to shop in person, they like to see product, loyalty to shops or force of habitPercentage of individuals who used internet and did not purchase online in the last 3 monthsEuropean Union - 27 countries (from 2020)202136.72
AnnualIndividuals, 16 to 24 years oldReason for not buying via a website or an app (3 months): Individuals lack the necessary skillsPercentage of individualsEuropean Union - 27 countries (from 2020)20211.34
AnnualIndividuals, 16 to 24 years oldReason for not buying via a website or an app (3 months): Individuals lack the necessary skillsPercentage of individuals who used internet and did not purchase online in the last 3 monthsEuropean Union - 27 countries (from 2020)20214.43
AnnualIndividuals, 16 to 24 years oldReason for not buying via a website or an app (3 months): Individuals have concerns about the cost of delivery of goodsPercentage of individualsEuropean Union - 27 countries (from 2020)20212.63
AnnualIndividuals, 16 to 24 years oldReason for not buying via a website or an app (3 months): Individuals have concerns about the cost of delivery of goodsPercentage of individuals who used internet and did not purchase online in the last 3 monthsEuropean Union - 27 countries (from 2020)20218.66
AnnualIndividuals, 16 to 24 years oldReason for not buying via a website or an app (3 months): Individuals have concerns about the reliability or speed of deliveryPercentage of individualsEuropean Union - 27 countries (from 2020)20212.58
AnnualIndividuals, 16 to 24 years oldReason for not buying via a website or an app (3 months): Individuals have concerns about the reliability or speed of deliveryPercentage of individuals who used internet and did not purchase online in the last 3 monthsEuropean Union - 27 countries (from 2020)20218.48
AnnualIndividuals, 16 to 24 years oldReason for not buying via a website or an app (3 months): Individuals have concerns about payment security or privacyPercentage of individualsEuropean Union - 27 countries (from 2020)20213.36
AnnualIndividuals, 16 to 24 years oldReason for not buying via a website or an app (3 months): Individuals have concerns about payment security or privacyPercentage of individuals who used internet and did not purchase online in the last 3 monthsEuropean Union - 27 countries (from 2020)202111.07
AnnualIndividuals, 16 to 24 years oldReason for not buying via a website or an app (3 months): Individuals have concerns about returning goods, complaints / reimbursementPercentage of individualsEuropean Union - 27 countries (from 2020)20213.44
AnnualIndividuals, 16 to 24 years oldReason for not buying via a website or an app (3 months): Individuals have concerns about returning goods, complaints / reimbursementPercentage of individuals who used internet and did not purchase online in the last 3 monthsEuropean Union - 27 countries (from 2020)202111.32
AnnualIndividuals, 16 to 24 years oldReason for not buying via a website or an app (3 months): The foreign retailer did not sell to the country of the individualPercentage of individualsEuropean Union - 27 countries (from 2020)20211.07
AnnualIndividuals, 16 to 24 years oldReason for not buying via a website or an app (3 months): The foreign retailer did not sell to the country of the individualPercentage of individuals who used internet and did not purchase online in the last 3 monthsEuropean Union - 27 countries (from 2020)20213.84
AnnualIndividuals, 16 to 24 years oldReason for not buying via a website or an app (3 months): Individuals had no need to buy on linePercentage of individualsEuropean Union - 27 countries (from 2020)202116.02
AnnualIndividuals, 16 to 24 years oldReason for not buying via a website or an app (3 months): Individuals had no need to buy on linePercentage of individuals who used internet and did not purchase online in the last 3 monthsEuropean Union - 27 countries (from 2020)202152.76
AnnualIndividuals, 16 to 24 years oldReason for not buying via a website or an app (3 months): Individuals had other reasonsPercentage of individualsEuropean Union - 27 countries (from 2020)20217.02
AnnualIndividuals, 16 to 24 years oldReason for not buying via a website or an app (3 months): Individuals had other reasonsPercentage of individuals who used internet and did not purchase online in the last 3 monthsEuropean Union - 27 countries (from 2020)202123.12
AnnualIndividuals, 25 to 34 years oldReason for not buying via a website or an app (3 months): Individuals prefer to shop in person, they like to see product, loyalty to shops or force of habitPercentage of individualsEuropean Union - 27 countries (from 2020)202110.81
AnnualIndividuals, 25 to 34 years oldReason for not buying via a website or an app (3 months): Individuals prefer to shop in person, they like to see product, loyalty to shops or force of habitPercentage of individuals who used internet and did not purchase online in the last 3 monthsEuropean Union - 27 countries (from 2020)202145.97
AnnualIndividuals, 25 to 34 years oldReason for not buying via a website or an app (3 months): Individuals lack the necessary skillsPercentage of individualsEuropean Union - 27 countries (from 2020)20211.46
AnnualIndividuals, 25 to 34 years oldReason for not buying via a website or an app (3 months): Individuals lack the necessary skillsPercentage of individuals who used internet and did not purchase online in the last 3 monthsEuropean Union - 27 countries (from 2020)20216.2
AnnualIndividuals, 25 to 34 years oldReason for not buying via a website or an app (3 months): Individuals have concerns about the cost of delivery of goodsPercentage of individualsEuropean Union - 27 countries (from 2020)20212.1
AnnualIndividuals, 25 to 34 years oldReason for not buying via a website or an app (3 months): Individuals have concerns about the cost of delivery of goodsPercentage of individuals who used internet and did not purchase online in the last 3 monthsEuropean Union - 27 countries (from 2020)20218.92
AnnualIndividuals, 25 to 34 years oldReason for not buying via a website or an app (3 months): Individuals have concerns about the reliability or speed of deliveryPercentage of individualsEuropean Union - 27 countries (from 2020)20212
AnnualIndividuals, 25 to 34 years oldReason for not buying via a website or an app (3 months): Individuals have concerns about the reliability or speed of deliveryPercentage of individuals who used internet and did not purchase online in the last 3 monthsEuropean Union - 27 countries (from 2020)20218.52
AnnualIndividuals, 25 to 34 years oldReason for not buying via a website or an app (3 months): Individuals have concerns about payment security or privacyPercentage of individualsEuropean Union - 27 countries (from 2020)20212.75
AnnualIndividuals, 25 to 34 years oldReason for not buying via a website or an app (3 months): Individuals have concerns about payment security or privacyPercentage of individuals who used internet and did not purchase online in the last 3 monthsEuropean Union - 27 countries (from 2020)202111.71
AnnualIndividuals, 25 to 34 years oldReason for not buying via a website or an app (3 months): Individuals have concerns about returning goods, complaints / reimbursementPercentage of individualsEuropean Union - 27 countries (from 2020)20212.79
AnnualIndividuals, 25 to 34 years oldReason for not buying via a website or an app (3 months): Individuals have concerns about returning goods, complaints / reimbursementPercentage of individuals who used internet and did not purchase online in the last 3 monthsEuropean Union - 27 countries (from 2020)202111.86
AnnualIndividuals, 25 to 34 years oldReason for not buying via a website or an app (3 months): The foreign retailer did not sell to the country of the individualPercentage of individualsEuropean Union - 27 countries (from 2020)20210.42
AnnualIndividuals, 25 to 34 years oldReason for not buying via a website or an app (3 months): The foreign retailer did not sell to the country of the individualPercentage of individuals who used internet and did not purchase online in the last 3 monthsEuropean Union - 27 countries (from 2020)20211.9

Showing 50 of 1412 retained observations · geo=EU27_2020 · sinceTimePeriod=2020

Live values from the reviewed Eurostat selection; this is a customised presentation.

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Eurostat: Internet purchases - perceived barriers (2021) (isoc_ec_inb21), accessed 2026-09-17.

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